Frequently Asked Questions

We offer highly flexible MOQs to support our partners. Initial trial orders support mixed batches with a low MOQ starting at just 20 units. For mass production and standard wholesale orders, the MOQ is 100 units per item.

Yes. We highly recommend sample confirmation. We can send physical leaf samples or complete product samples to guarantee the bulk order perfectly matches your expectations in terms of realism, color, and structural quality.

Our standard payment term is T/T (Telegraphic Transfer) with a 50% deposit before production and a 50% balance before shipment.

No, we do not carry finished stock. All of our products are made-to-order from semi-finished components to ensure optimal quality and to accommodate specific customization requests.

No, we operate strictly as a B2B manufacturer and wholesaler. We do not provide drop-shipping (single-piece fulfillment directly to consumers), but we regularly supply e-commerce sellers with bulk inventory and robust e-commerce packaging.

Yes, our comprehensive English product catalog is available. You can download the latest Product Catalog directly by filling out a quick request form, or contact our sales team to receive the latest version.

Our standard lead time ranges from 15 to 45 days, depending on the product category, customization requirements, and order volume. Because we operate as a direct manufacturer, all items are freshly made-to-order from semi-finished components to ensure the best quality.

Supported by our fully integrated in-house production lines, our standard capacity is approximately 50,000 units per month, scaling up to 80,000 units during peak seasons. We can comfortably handle aggressive multi-site rollout programs.

Absolutely. We provide end-to-end OEM and ODM services. For retail and brand clients, we offer a complete “retail-ready” private label package, which includes custom logo printing, barcode label application, and branded hangtag integration.

Yes. Our experienced R&D and mold development team can rapidly prototype and develop samples based on your supplied reference photos, target dimensions, and technical specifications.

No. We specialize strictly in the manufacturing and supply of high-quality artificial plants. We do not offer on-site installation or landscape design services, though we can provide detailed remote installation guidance and product selection advice based on your project dimensions.

We launch over 100 new styles annually, with approximately 40 new items introduced each quarter to keep up with European, North American, and global market trends.

We are highly flexible with logistics. We accept EXW, FOB, and CIF terms. We fully support LCL (Less than Container Load), FCL (Full Container Load), and highly efficient mixed-container loading.

For applicable large trees (such as the Areca Palm series), our structural KD packaging design allows the tree to be split into the base, trunk sections, and foliage bundles. This 5-minute assembly design compresses cargo volume by 42.3%, increases 40HQ container capacity by 83.8%, and reduces per-unit freight costs by up to 48% while drastically reducing transit damage.

KD packaging is highly recommended for multi-stem palms, large tropicals, and selected floor trees. However, smaller desktop plants and certain super-sized, solid-trunk artificial trees (like large Ficus or Bamboo) are packed fully assembled or require specialized crating.

We offer specialized UV-ready materials designed for our outdoor collections. While standard indoor products are not UV-treated, our outdoor lines utilize UV inhibitors. We can coordinate specific project-based UV testing upon request.

Yes. We supply artificial plants with fire-retardant materials that support BS (British Standard) and DIN (German Standard) compliance requirements—ideal for hotels, shopping malls, offices, and public venues with strict safety codes. We coordinate material selection and third-party testing tailored to your specific project requirements.

Yes, our production materials contain no heavy metals and comply with RoHS and REACH standards. We can provide SGS material testing coordination if required by your market.

While we do not currently hold blanket factory certifications like BSCI or FSC, our materials are compliant with international standards (SGS, CE, RoHS). We are fully equipped and willing to coordinate specific project-based testing or audits upon request.

Yes, real wood trunks are available as an optional feature for enhanced realism and can be customized upon request. These natural materials undergo strict fumigation and treatment processes prior to assembly to comply with international shipping regulations.

We stand by our packaging quality. If items arrive damaged due to transit, simply provide photographic evidence, and we will issue replacement parts or units.

Due to the complex dyeing and molding processes involved in replicating natural botanicals, slight color variations between batches are standard in the industry and are generally not considered defects.

Cement bases and plastic starter pots are the most vulnerable during extreme transit conditions. For damaged pots, we offer compensation or provide additional replacement bases in your subsequent orders to ensure your inventory remains intact.